Frequently Asked Questions

FlowCare Bidet is a thoughtfully engineered toilet seat upgrade that transforms any bathroom into a sanctuary of comfort, independence, and superior hygiene.

Unlike traditional bidets or stand-alone fixtures, FlowCare is a smart retrofit seat that fits onto most standard toilets.

It leverages gentle water cleansing, antibacterial materials, and advanced comfort features to offer an inclusive bathroom experience, ideal for seniors, those with mobility challenges, carers, and anyone seeking a more respectful and eco-friendly hygiene solution.

What is FlowCare Bidet? How does the FlowCare Bidet system work?

The FlowCare Bidet works by replacing your existing toilet seat with an upgraded seat that contains a built-in, self-cleaning nozzle system.

When activated, the nozzle gently washes with clean, temperature-controlled water to provide hands-free cleansing.

The seat can also provide additional comfort features such as warm air drying, seat heating, and deodorising.

All features are easily operated from a user-friendly side control panel or remote, ensuring effortless use for people of all abilities.

2. What features does the FlowCare Bidet offer? Does it have a heated seat?

FlowCare Bidet is equipped with a wide range of advanced hygiene and comfort features, including:

Gentle, adjustable water cleansing: Suitable for sensitive skin and tailored to individual needs.

Heated seat and warm air drying: Provides comfort, especially beneficial for seniors and those in colder climates.

Antibacterial surfaces and self-cleaning nozzle: Reduce microbial risk and reassure users.

Deodorising system: Maintains bathroom freshness automatically.

User-friendly controls: Easily accessible side panel and/or remote control with intuitive settings.

Eco-friendly and energy-saving technology: Reduces toilet paper waste and operational cost.

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3. Does FlowCare Bidet support personal hygiene for sensitive skin?

Yes, FlowCare Bidet is designed with sensitive and delicate skin in mind.

The gentle water stream is less abrasive than toilet paper, reducing irritation caused by friction.

Its antibacterial materials and self-cleaning nozzle ensure that hygiene is maintained without harsh chemicals or rough surfaces, making it especially suitable for skin conditions like eczema or psoriasis.

4. Can I adjust the water temperature and pressure?

Absolutely. The FlowCare Bidet allows users to personalise their experience by adjusting both water temperature and pressure.

Settings are controlled via simple buttons, which makes it convenient for users of all ages and dexterity levels.

5. How do I install the FlowCare Bidet, and do I need a plumber or electrician?

The FlowCare Bidet is designed for easy attachment to most standard toilets; simply remove your existing toilet seat, secure the FlowCare seat using the included mounting hardware, and align it properly with the pan.

Once the seat is mounted, a water connection is required; a T-valve is installed at the cistern water inlet to direct supply to both toilet and bidet.

Due to Australian plumbing regulations, any water connection or fixed plumbing work must be completed by a licensed plumber, who will also ensure backflow prevention measures are in place as required by the latest Plumbing Code of Australia.

Most bathrooms will require a nearby 240V power outlet for FlowCare’s smart features. If this outlet is not already available, a licensed electrician must install a compliant power point according to bathroom electrical safety standards.

Attempting to perform plumbing or electrical installation yourself may breach regulations or void warranties.

For a safe, fully functional, and compliant setup, we recommend engaging licensed professionals for both plumbing and electrical work while enjoying the straightforward seat attachment process yourself.

6. How does FlowCare Bidet help seniors retain independence?

FlowCare Bidet supports seniors by providing a hands-free, dignified cleansing option.

The gentle water wash removes the need for physical twisting and wiping, allowing many elderly users to manage bathroom hygiene independently.

This can greatly reduce the risk of falls and skin injuries while restoring confidence and dignity in daily routines.

Adjustable controls, heated seating, and intuitive operation further increase comfort and accessibility for users with mobility or cognitive challenges.

7. Is FlowCare Bidet accessible for people with disabilities or reduced mobility?

FlowCare is designed inclusively for people with mobility issues, arthritis, or limited dexterity. Large buttons, an optional remote control, an accessible side panel, and an ergonomic design enable easy operation for users with limited strength or coordination.

For wheelchair users or those needing additional support, FlowCare is compatible with common toilet aids and home modifications prescribed by occupational therapists.

8. What real-world benefits have seniors or carers reported?

Users and carers frequently report dramatic improvements in comfort, hygiene, confidence, and independence with FlowCare Bidet. Testimonials highlight the reduced need for manual assistance, prevention of skin irritations and infections, and alleviation of the physical and emotional burden on carers. Many aged care facility managers have noted improved resident well-being and easier caregiving routines after adopting FlowCare Bidet.

9. How does using a FlowCare Bidet reduce a carer’s workload?

FlowCare Bidet dramatically reduces time and effort for carers by making personal hygiene more independent for those in their care.

With automated cleaning and drying, carers spend less time on intimate cleaning, lowering the physical and emotional effort required.

Reducing manual interventions can lessen stress, enhance dignity, and support more positive relationships between carer and recipient.

10. Are bidets recommended by occupational therapists or healthcare professionals?

Yes. Many occupational therapists and care professionals recommend bidet seats like FlowCare to help patients maintain autonomy and dignity. Bidets are regularly integrated into home modification and assistive technology plans for those with permanent or temporary mobility limitations.

11. Is the FlowCare Bidet environmentally friendly?

FlowCare Bidet significantly reduces the need for toilet paper, which saves countless trees, water, and energy otherwise consumed in paper production. Each wash uses only a small amount of water (about 0.125–0.5 gallons per use), far less than the water footprint of toilet paper. All electric features are designed with energy-saving modes, minimizing overall resource consumption and household costs.

12. Is FlowCare Bidet eligible for NDIS or aged care funding schemes?

FlowCare Bidet may be eligible for funding under the National Disability Insurance Scheme (NDIS) and the Australian Government’s Assistive Technology and Home Modifications (AT-HM) program. Eligibility typically requires that:

• The bidet directly addresses needs arising from a participant’s disability or care requirements

• A healthcare professional (occupational therapist or physiotherapist) recommends the device in writing

• The purchase aligns with defined care goals and offers value for money compared to other supports

Consult your NDIS plan or case manager for confirmation and to arrange professional recommendation and documentation. FlowCare provides product documentation to assist in applications; many occupational therapists are familiar with the prescription process for bidets.

13. How do I include FlowCare Bidet in a home modification or assistive technology plan?

Request an occupational therapy assessment for bathroom safety and personal hygiene needs. The OT will assess your bathroom, recommend FlowCare (if appropriate), and provide required documentation for your care plan or funding application. This process ensures that your needs are met efficiently and safely, and aligns with NDIS or aged care program policies.

14. Can FlowCare Bidet be installed in aged care or disability care facilities?

Yes. FlowCare Bidet is increasingly adopted by residential aged care and supported living facilities to enhance resident dignity, comfort, and infection control. Facility managers have found that retrofitting toilets with FlowCare units is straightforward and minimally disruptive. FlowCare is designed to integrate with other aged care bathroom modifications, such as raised seats or grab rails. Staff also appreciate the reduced physical strain and improved hygiene outcomes.

15. What are the key advantages of FlowCare in institutional environments?

• Reduces incidence of skin breakdown and infections (e.g., UTIs)

• Improves resident morale by fostering independence

• Supports efficient staff workflow and reduces manual handling risks

• Enhances compliance with hygiene best practices in care settings

16.What should I do if my FlowCare Bidet isn’t working properly?

First, consult the troubleshooting section in your user manual. Common issues include loose connections, clogged water nozzles (often resolved by self-cleaning cycles), or power supply interruptions. For persistent issues, FlowCare’s support team can be contacted by phone or email, and warranty repairs/replacements are available if needed

17.What does the FlowCare Bidet 3-year factory warranty cover, and how can I make a claim if needed?

FlowCare Bidet is backed by a comprehensive 3-year factory warranty, ensuring peace of mind for all users. This warranty covers any manufacturing defects in materials or workmanship under normal residential use for three years from the original date of purchase. If your FlowCare Bidet develops a fault due to a manufacturing defect during this period, we will repair or replace the affected part or the entire unit—at our discretion, provided all warranty conditions are met. To make a claim, please retain your proof of purchase (such as a sales receipt, invoice, or order confirmation), as this will be required for warranty validation.

18.How do I order a FlowCare Bidet, and what delivery options are available?

Orders can be placed directly on the FlowCare website, by phone, or via email enquiry. Delivery is typically available Australia-wide, with estimated delivery times and tracking provided upon dispatch.

Let our professional and caring staff take care of the installation—so you can enjoy FlowCare Bidet with ease and confidence.